How long for shipment?

 Receiving time = Processing time +Shipping time.

 

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（International）

Shipping Methods & Shipping Time	Order Amount	Freight
Expedited Shipping(6-8 Working days)	$159 and up	$29.99
Expedited Shipping(6-8 Working days)	$79.00-$158.99	$19.99
Expedited Shipping(6-8 Working days)	$0.00–$78.99	$13.99
Standard Shipping(8-14 Working Days)	$59 and up	Free
Standard Shipping(8-14 Working Days)	$0.00–$58.99	$7.99

  

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by okaymenfolks.com

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://novohotgirl.com/apps/17TRACK

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

• What if my packages lost, damaged or delay?

Our Store offers the Green Shipping Protection service buying option on the cart page for every customer.

If you bought the Green Shipping Protection service when you placed the order in our store, you can directly submit a claim request by following the steps below.

If you haven't bought this service before, please contact us via Support@swimchicgirls.com .

Here are the steps for applying for the claim: 

Step1: Check if your situation is under covered by Green Shipping Protection service

	Details
Lost	Situation 1 I haven't received my packages even though the tracking info shows "Delivered”. Situation 2 My package is stolen. Situation 3 I haven't received it for over 30 days.
Damage	The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
Delay	For domestic packages, I'm not receive my packages for over 10 days after it started to ship. For international packages, I'm not receive my pakcages for over 30 days after it started to ship.

Step2:  If you met the situation mentioned above, you can access the Seel Resolution Center to submit a claim request from either the tracking page in-store or the policy confirmation email:

• Our store's TRACK YOUR ORDER page
• The Policy confirmation email

*Search "Seel" in your email or take a look if it is got into your spam mailbox.

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Step3: After you submitting the claim application, seel will process it within 48 hours, if you have any further questions, you can also contact seel via 17support@seel.com for details.